I had front shocks installed in my D 2 weeks ago under the Maximum Care Warranty.
2 hrs later I was all set and was given the keys to the d by the girl at the service desk. She stated that there computer/printer was backed up and she would mail the repair invoice to me. Two weeks go by and nothing so this past Monday I called Grava Chrysler/Dodge/Jeep. Talked to the girl and told me it will be mailed to me.
So again I went to have the 2 front shocks replaced. I get the invoice in the mail Wednesday of this week and I read job#1 and job#2
Job #1 replaced 2 front shocks warranty no charge
Job #2 Customer stated air condition not blowing cold I never did
tech checks system and here comes the good part
complete dash removed
new evaporator installed
new blend doors installed
new refrigerant installed
and some other work done can't remember.
All this was done under warranty and done in the 2 hours I was there.
I called Grava Wednesday and asked the girl whats up with all this work done on the D when I never complained about this. She puts me on hold and the manager of service dept got on the phone.
Joe states to me the tech heard a noise in the air conditioning and a switch was replaced.
I asked about all this other work that was done in 2 hrs. and he says don't worry i"m all set Joe said this 2 times to me.
You all know it takes more than 2 hrs to remove the dash for all the work mentioned and then reinstall and recharge.
I think they used me to do some warranty work on some other car or get warranty payment for work they never performed and they will get paid from Chrysler on behalf of work that was never done on my D.
What would all you do. Its the only Chrysler repair in my area and don't want to piss them off.
Should I open a can of worms? I'm sure this is done all the time but don't like to be part of this scam!!!!!!!!!!
thanks
2 hrs later I was all set and was given the keys to the d by the girl at the service desk. She stated that there computer/printer was backed up and she would mail the repair invoice to me. Two weeks go by and nothing so this past Monday I called Grava Chrysler/Dodge/Jeep. Talked to the girl and told me it will be mailed to me.
So again I went to have the 2 front shocks replaced. I get the invoice in the mail Wednesday of this week and I read job#1 and job#2
Job #1 replaced 2 front shocks warranty no charge
Job #2 Customer stated air condition not blowing cold I never did
tech checks system and here comes the good part
complete dash removed
new evaporator installed
new blend doors installed
new refrigerant installed
and some other work done can't remember.
All this was done under warranty and done in the 2 hours I was there.
I called Grava Wednesday and asked the girl whats up with all this work done on the D when I never complained about this. She puts me on hold and the manager of service dept got on the phone.
Joe states to me the tech heard a noise in the air conditioning and a switch was replaced.
I asked about all this other work that was done in 2 hrs. and he says don't worry i"m all set Joe said this 2 times to me.
You all know it takes more than 2 hrs to remove the dash for all the work mentioned and then reinstall and recharge.
I think they used me to do some warranty work on some other car or get warranty payment for work they never performed and they will get paid from Chrysler on behalf of work that was never done on my D.
What would all you do. Its the only Chrysler repair in my area and don't want to piss them off.
Should I open a can of worms? I'm sure this is done all the time but don't like to be part of this scam!!!!!!!!!!
thanks