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2 Posts
Everyone, I picked up my COVID built TnG last year in June 2021. Ordered it the end of April 2021 and even made changes to the build after the order got to the factory. So far this is the best new vehicle I have ever had in 57 years of driving. Have not found a single defect yet. Some have had issues blamed on COVID era builds but I can honestly say mine was built very well.
BTW, my last job before retiring in Feb 2020, was managing a 5,000 + vehicle/equipment fleet. So, I have seen literally thousands of new vehicles before going into service and, also dealt with warranty/dealer/manufacturing defects etc. When I started with this company they were 90% Ford, 5% GM, 5% other & a few Dodge Mini Vans. After 8 years, I finally got them to consider RAM's and the first 5500's with Cummins convinced them to try some 1500's. The guys in the field were beside themselves with the new RAMS. Quality of the builds, materials and performance were so far above what they were used to, Rams became the go-to brand for the company. Most of the management changed from F150's and Explorers to RAM's, Jeep GC and Durango's.
I know we rarely hear from satisfied owners and people that are genuinely impressed with their possessions, and almost always hear from the people with issues. This can leave us with the impression that there are inherent problems with whatever the vehicle is. I just wanted to say that my experience Dodge and other Chrysler vehicles has been great. From my first Plymouth to my current Durango R/T and Jeep GC Limited. My second vehicle was a 1957 Plymouth Belvedere. From there I have owned and enjoyed many Chrysler products and even worked in a Dodge dealership in the mid-60's. I fondly remember the '68 Chargers when they arrived. Part of my job was prepping new cars so, I got first hand knowledge of any "fresh from the factory" issues. Even in the 60's they were few and far between. Flat rate for prep was 2 hours but I rarely used more than 30 minutes per car/truck to get them ready for delivery.
The last thing I am going to say is, that many of the questions/complaints I see on this, and other forums could be handled by simply reading the owners manual and/or contacting the dealer. I had some 3,000 + end user/employees and my first answer to their questions was usually, "Have you read the operators manual or contacted your local dealer?" They would usually call me back thanking me for the advise.
Having worked with dealers of all brands nationwide and even some in Canada and PR, the vast majority of them are good solid business' dedicated to customer satisfaction. In the rare case of a dealership service department NOT attending to a complaint, a phone call or email to the owner(s) of the dealership was usually enough to get the issue resolved. If that didn't work, the manufacturers stepped in and made sure we were happy.
This is a great forum with great participants and I enjoy reading of other owners experiences and the advice shared with us all. Thank you.
BTW, my last job before retiring in Feb 2020, was managing a 5,000 + vehicle/equipment fleet. So, I have seen literally thousands of new vehicles before going into service and, also dealt with warranty/dealer/manufacturing defects etc. When I started with this company they were 90% Ford, 5% GM, 5% other & a few Dodge Mini Vans. After 8 years, I finally got them to consider RAM's and the first 5500's with Cummins convinced them to try some 1500's. The guys in the field were beside themselves with the new RAMS. Quality of the builds, materials and performance were so far above what they were used to, Rams became the go-to brand for the company. Most of the management changed from F150's and Explorers to RAM's, Jeep GC and Durango's.
I know we rarely hear from satisfied owners and people that are genuinely impressed with their possessions, and almost always hear from the people with issues. This can leave us with the impression that there are inherent problems with whatever the vehicle is. I just wanted to say that my experience Dodge and other Chrysler vehicles has been great. From my first Plymouth to my current Durango R/T and Jeep GC Limited. My second vehicle was a 1957 Plymouth Belvedere. From there I have owned and enjoyed many Chrysler products and even worked in a Dodge dealership in the mid-60's. I fondly remember the '68 Chargers when they arrived. Part of my job was prepping new cars so, I got first hand knowledge of any "fresh from the factory" issues. Even in the 60's they were few and far between. Flat rate for prep was 2 hours but I rarely used more than 30 minutes per car/truck to get them ready for delivery.
The last thing I am going to say is, that many of the questions/complaints I see on this, and other forums could be handled by simply reading the owners manual and/or contacting the dealer. I had some 3,000 + end user/employees and my first answer to their questions was usually, "Have you read the operators manual or contacted your local dealer?" They would usually call me back thanking me for the advise.
Having worked with dealers of all brands nationwide and even some in Canada and PR, the vast majority of them are good solid business' dedicated to customer satisfaction. In the rare case of a dealership service department NOT attending to a complaint, a phone call or email to the owner(s) of the dealership was usually enough to get the issue resolved. If that didn't work, the manufacturers stepped in and made sure we were happy.
This is a great forum with great participants and I enjoy reading of other owners experiences and the advice shared with us all. Thank you.
