Wow. This really sux.
Did you get the issue resolved?
Did you get the issue resolved?
Keyless fobs problem - worse corp service ever!!!
Hi,
I am posting this to let everyone know that I think I may have made the WORST purchase of my life!?? I just purchased a brand new CREWLUX Durango V8 loaded about a month ago. With only 1500 miles I drove this past Thursday from Los Angeles to Palm Springs for a golf weekend with my friends. Yes, my FIRST road trip with the new Durango and a full load of guys and golf gear. I was very excited! Unfortunately, when we arrived in downtown Palm Springs to meet some friends at a restaurant the nightmare began! To make a long story short, I had to move my vehicle due to a street fair taking place on the main street through town. It was 4:30pm and it became a tow away zone at 5:30pm. When I returned to the vehicle I was able to unlock the door with the key FOBS, however, I was not able to start the vehicle. I had absolutely NO communication between the key FOBS and the vehicle. I popped the push button start and tried to manually use the FOBS...NADA! The car was PARALYZED! I immediately called Dodge road side assistance. About an hour later a tow truck finally showed up and after trying the get the Durango started (the neutral release is located under the cup holder - FYI) it ended up having to be towed to the local dealer. This was Thursday night. NOT a great start to the long weekend! The dealer on Friday said they did not have a spare key in stock and they had to order one from Los Angeles and it would be there Saturday morning. Saturday morning I got a call from the dealer and there were no extra keys to be found. Yes, backordered!! Anyways, the dealer has been actually very cool throughout this whole nightmare. Thanks John at Crystal Dodge! However, Dodge corporate customer service.....AWFUL!!!! They were suppose to call me on Saturday to help with a rental car. They DIDN'T CALL ME!! Yep, left me "high and dry"! The dealer in Palm Springs was shocked!! Numerous attempts between myself and the dealer were made that day and I was "guaranteed" from Dodge corporate that someone would call me before days end. They were now closed until Monday morning. ARGHH!!! Now comes Sunday and we were luckily able to jam the 5 people I drove in the other 2 vehicles that came out from Los Angeles with us. I mean we SQUEEZED it! We BARELY fit!! Golf clubs, luggage etc..etc.. Reallly Dodge corporate....NO RENTAL?? So, now comes Monday..... I called Dodge customer service and guess what..... after the dealer called them in the morning, along with me calling them.... STILL NO RESOLUTION!! Not even no resolution, NO COURTESY CALL... NOTHING! Finally at 5pm on Monday night the Palm Springs dealer called me and set up a purchase order for a car rental with Enterprise car rental in Los Angeles. Basically, he helped and Dodge corporate has still done NOTHING!! Today I also Fed Ex'd the dealer my spare key to see if it was the key FOBS. We will know in the morning whether it was only the key. I am not feeling too optimistic since I read on some forums that it sounds like a software glitch with the FOBS and not the keys. Lastly, the dealer in Palm Springs still says that I may have to be responsible to get my car back from Palm Springs to L.A. ARE U KIDDING ME!!! Dodge Corporate WILL PAY FOR THIS!! Again, the car has 1500 miles on it! Over my dead body!! After I find out the true problem I will post the result. In closing, I grew up in Detroit, along with all of the guys that were in Palm Springs with me this weekend. Guess what Dodge....... you sure is hell won't sell another Durango to any of those guys after they saw how you treated me! Your service STINKS!!! Thank you, ONE SAD 2011 DURANGO OWNER from LOS ANGELES
PS....LOVE THE CAR!!...besides this problem! BUMMER!!
I am posting this to let everyone know that I think I may have made the WORST purchase of my life!?? I just purchased a brand new CREWLUX Durango V8 loaded about a month ago. With only 1500 miles I drove this past Thursday from Los Angeles to Palm Springs for a golf weekend with my friends. Yes, my FIRST road trip with the new Durango and a full load of guys and golf gear. I was very excited! Unfortunately, when we arrived in downtown Palm Springs to meet some friends at a restaurant the nightmare began! To make a long story short, I had to move my vehicle due to a street fair taking place on the main street through town. It was 4:30pm and it became a tow away zone at 5:30pm. When I returned to the vehicle I was able to unlock the door with the key FOBS, however, I was not able to start the vehicle. I had absolutely NO communication between the key FOBS and the vehicle. I popped the push button start and tried to manually use the FOBS...NADA! The car was PARALYZED! I immediately called Dodge road side assistance. About an hour later a tow truck finally showed up and after trying the get the Durango started (the neutral release is located under the cup holder - FYI) it ended up having to be towed to the local dealer. This was Thursday night. NOT a great start to the long weekend! The dealer on Friday said they did not have a spare key in stock and they had to order one from Los Angeles and it would be there Saturday morning. Saturday morning I got a call from the dealer and there were no extra keys to be found. Yes, backordered!! Anyways, the dealer has been actually very cool throughout this whole nightmare. Thanks John at Crystal Dodge! However, Dodge corporate customer service.....AWFUL!!!! They were suppose to call me on Saturday to help with a rental car. They DIDN'T CALL ME!! Yep, left me "high and dry"! The dealer in Palm Springs was shocked!! Numerous attempts between myself and the dealer were made that day and I was "guaranteed" from Dodge corporate that someone would call me before days end. They were now closed until Monday morning. ARGHH!!! Now comes Sunday and we were luckily able to jam the 5 people I drove in the other 2 vehicles that came out from Los Angeles with us. I mean we SQUEEZED it! We BARELY fit!! Golf clubs, luggage etc..etc.. Reallly Dodge corporate....NO RENTAL?? So, now comes Monday..... I called Dodge customer service and guess what..... after the dealer called them in the morning, along with me calling them.... STILL NO RESOLUTION!! Not even no resolution, NO COURTESY CALL... NOTHING! Finally at 5pm on Monday night the Palm Springs dealer called me and set up a purchase order for a car rental with Enterprise car rental in Los Angeles. Basically, he helped and Dodge corporate has still done NOTHING!! Today I also Fed Ex'd the dealer my spare key to see if it was the key FOBS. We will know in the morning whether it was only the key. I am not feeling too optimistic since I read on some forums that it sounds like a software glitch with the FOBS and not the keys. Lastly, the dealer in Palm Springs still says that I may have to be responsible to get my car back from Palm Springs to L.A. ARE U KIDDING ME!!! Dodge Corporate WILL PAY FOR THIS!! Again, the car has 1500 miles on it! Over my dead body!! After I find out the true problem I will post the result. In closing, I grew up in Detroit, along with all of the guys that were in Palm Springs with me this weekend. Guess what Dodge....... you sure is hell won't sell another Durango to any of those guys after they saw how you treated me! Your service STINKS!!! Thank you, ONE SAD 2011 DURANGO OWNER from LOS ANGELES
PS....LOVE THE CAR!!...besides this problem! BUMMER!!1 - 6 of 6 Posts
1 - 6 of 6 Posts
