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Discussion Starter · #1 ·
I have a 2014 citadel and last Saturday I went to get out of the vehicle and the radio and screen would not shut off even after I opened the drivers door. I went into the store for about half an hour, after coming out it was stilling playing. I shut off the screen and muted the radio but the screen on the radio and the dash still stayed on in a ghosted gray. I read on the net that if you push the volume and tune buttons at the same time, it will reset the radio, I did this and it shut off the radio. it has now worked good for a week but obviously there is something wrong somewhere. anybody else have this kind of problem yet?
 

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the door switch is to ground out and the radio shuts off through the body computer.did the switch get stuck? next time try the other right side front door ? If it still happens then go back to dealer
 

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Discussion Starter · #3 ·
radio doesnt shut off

yes i tried the other door and it still wouldnt shut off. even if it is the door switch, the radio should still shut off within 5 minutes of shutting off the vehicle as that is what i have it programmed for in the screen settings. it happened again this weekend so i guess i will have to take it to the dealer like you suggested. i heard this style of radio has been a problem in the new trucks, but havent heard anything about the durango, but i guess there are probably 20 or more trucks around for 1 durango.
 

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That happened to me a few times on my old 2012 citadel . Thankfully that is not an issue with my 2014 Citadel. IMO , the 2014 system is a huge improvement from the 2012. However, I noticed a couple of things that are kind of annoying. Sometimes the volume goes up when I accelerate. I know about the radio setting to increased volume to compensate for engine noise but it's been at the off position since the day I got it.

The other issue is that the bass reset itself when I use the Sirius Radio. I am not talking about the display itself, just the bass level. When I checked the settings, it was at the same level (Usually two bars up from the middle). To fix that I moved the level down once and then back up to two bars over the middle and the bass returns.

The last thing has to do with texting. When I first paired my phone (Samsung Galaxy S4), I received every single text via the radio and was able to reply but now I only get a few of them. I had to said that, all of those issues started after the last uconnect update Maybe the update had a few bugs. I am bringing it to the dealership soon to see if they can fix those issues. I just hate to bring it for little things like that but little things like that could get annoying fast.

 

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I just got a 2021 durango Gt and there is time that the radio screen freezes and I can't do anything. I touch all the screen still nothing. It already happened 3 times.
 

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Discussion Starter · #7 ·
I just got a 2021 durango Gt and there is time that the radio screen freezes and I can't do anything. I touch all the screen still nothing. It already happened 3 times.
this is a long shot but you aren't pushing the screen off button by mistake are you?
 

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I have the same issue. Brought it to the dealer today and there was nothing they could do. What have you done?

I just got a 2021 durango Gt and there is time that the radio screen freezes and I can't do anything. I touch all the screen still nothing. It already happened 3 times.
 

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I just got a 2021 durango Gt and there is time that the radio screen freezes and I can't do anything. I touch all the screen still nothing. It already happened 3 times.
This has happened to me a few times too but my assumption was just that the satellite signal was messed up or I'd done something wrong bc I'm still learning about the tech daily. I guess we'll see as time goes by. 🤷‍♀️ Where should we report issues we find so that things get fixed? Anyone know?
 

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If it's got the 10.1" screen with UConnect 5, there are many known software bugs. There have been many promised, overdue updates that have missed their rollout dates. Many cannot get a clear answer from Stellantis as to when to expect a fix. Luckily, I have the 8.4" UConnect 4, which doesn't appear to be affected.
 
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